Frequently Asked Questions

Q1. When Will My Order Ship?

Due to the reason that the glass product is produced by personal. must be one by one.
so,to control the handing time is very diffcult.
we will ship out in 2 days if we have in stock.
we will ship out in about 5 days if we have to produce temporarily.
we will ship out in about 7 days if we got out of stock.we must purchase the parts to produce firstly ,then ship to you.
if got little delay,this is acceptable.thanks for your understanding and help!

Q2. My Package Was Returned To Sender. What Do I Do?

In the event your package is returned to the sender due to an invalid address, you can choose to have it reshipped to an alternate or corrected address. Please email us at support@bangerbase.com to reship the package. If your package is returned to sender again. You will be charged for the cost of the postage.

Q3. My Products Arrived Broken! What Do I Do?

Don’t worry, we will ship you a free replacement. Please DO NOT throw away the box or packing materials, please email us at support@bangerbase.com within 48 hours of delivery. Please sent us CLEAR photos of the broken items and the box in order to file a claim with the shipping provider USPS.

Q4. My Tracking Is Not Updated? What Do I Do?

Sorry that USPS is experiencing delays. The tracking info stopped updating for a few days. Don't worry, if they lose your package, we will ship you a free replacement. If you have any questions in the meantime, please don't hesitate to reach out!

Q5. Do You Ship With Discreet Packaging?

Q6. It Says It Was Delivered But i Never Received It! What Do i Do?

First, please check the mailbox and confirm if the package is in the mailbox. If not, please kindly call at your local USPS carrier to check if they have delivered it. Sometimes they updated the tracking info before the item is delivered.
If you do not receive a package within 15 days of delivery, please let us know and we'll be happy to look into the order for you.